Welcome to IRONSERV.
By using our website, purchasing our services, or engaging with any part of our infrastructure, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform or services.

1.Terms of Service (TOS) – IRONSERV LLC

Read the following terms before deploying a server with us.
The following Terms of Service (“TOS”) apply to the agreement between IRONSERV LLC (“Company”) and the individual or business entity identified on the order form (“Customer”). These terms, along with our Acceptable Use Policy (“AUP”), collectively form the “Agreement” between both parties.

  1. Indemnification Policy

You agree to use all IRONSERV LLC services at your own risk. We disclaim all warranties, including merchantability or fitness for a particular purpose. IRONSERV LLC shall not be liable for any data loss, commercial damages, or other consequential losses. You agree to indemnify and hold IRONSERV LLC harmless from any claims arising out of your use of our services, including damages caused to third parties or legal expenses incurred.

  1. Billing

Billing cycles include monthly, quarterly, semi-annual, and annual options. Services renew automatically unless canceled prior to renewal.

We send reminders as follows:

Invoice Unpaid Reminder: 5 days before due date

First Overdue Reminder: 1 day after due date

Second Overdue Reminder: 2 days after due date

Third Overdue Reminder: 3 days after due date

However, it is the client’s responsibility to renew services on time. We are not liable for data loss due to expired or unpaid services.
Services not paid within 4 days after the due date will be terminated on Day 5, usually during the daily maintenance cron (typically at 9 AM).

2.1 Fraud Verification

For certain suspicious or high-risk orders, we may require additional verification regardless of the payment method used, including but not limited to credit/debit cards, PayPal, or other gateways. In such cases, clients must provide the following documents as requested:

Proof of payment ownership, which may include:

A valid government-issued ID of the payment account holder

A screenshot of the payment transaction (from PayPal, bank portal, or card processor)

A clear photo of the payment card used (front and back). Sensitive details may be masked, but the last 6 digits of the card number must remain visible. CVV and expiry date must be hidden.

Documents must be sent via the same official communication channel used by us to contact the client (for example, by replying to our verification email or via your support ticket). If instructed, documents may also be sent to [email protected]
.

The timeframe to provide documents will be communicated by IRONSERV LLC depending on the case; this may range from a few hours up to a maximum of 24 hours. The exact deadline will be stated in our verification request.

Depending on the severity of the situation, services may be suspended immediately, prior to completion of the verification process. Services will only be reactivated after successful verification.

Failure to provide the requested documents within the communicated timeframe will result in immediate cancellation and termination of affected services, account closure, and refund of payments subject to deductions for transaction charges, processing fees, and any applicable usage costs. Refunds may be partial or denied if fraudulent activity is confirmed.

2.2 Late Payments and Fees

Invoices are generated 10 days before due date. Unpaid accounts are suspended the day after the due date and terminated on Day 5. A 10% late fee is charged if renewal is attempted after Day 3 but before termination. Terminated accounts require a new order.

Refund & Moneyback Policy – IRONSERV LLC
We offer unconditional 3 Days full Moneyback Guarantee on all of our VPS packages. However moneyback guarantee and refund is not available for dedicated servers.
If you are not satisfied with our services and wish to cancel your service, you must submit your cancellation request within first 3 days of your purchase/activation to get a full refund. All refund requests made after first 3 days of purchase/activation will NOT be processed.

In case, we refuse to host your website or suspend/terminate your account permanently, we will provide you a full backup.
All payments for VPS become non-refundable after 3 days account activation period. This includes any one time setup fee and subsequent charges regardless of usage.
All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred and they should be reported directly to us.
3 days money back guarantee is NOT applicable for dedicated server, Domain Registrations & any product like license, upgrades, addons, additional IP, KVM etc. and they are NOT refundable.
Payments for Upgrades, Addons, Setup fees and Domain Registrations are NOT refundable.
We reserves our right to deny a refund request or provide a partial refund.
Only One Refund is applicable per client. Once a client has been refunded for one of his services, he can NOT claim for refund on another services.
Any Credit balance in Client’s Area is NOT eligible for refund. It can only be used for purchasing new services or paying any existing/upcoming invoices at our website.
If we are NOT able to refund client’s payment via payment gateway due to any reason, refunds will be posted as credit to the client’s account.
When downgrading any service, no credit-back or refund is provided. Only billing will be updated to charge new price from next billing cycle.
If you violate any point of our Terms of Service, you will NOT be eligible for any refund.
All refund/reversals will be made via the same payment method using which you have paid us.
All refund requests will be processed within 24 hours from our end. Your bank may take 3-4 working days to credit the refunded amount.
When you make a payment to us, payment gateway charge us a fee and we never receive the full amount, it is always received with the deduction of fee by the payment processing provider. Any such fees charged by the payment gateway are not refundable.
Customers signing up for the sole purpose of getting a refund would be classified as people misusing our refund policies. We have found out that people suspended on other hosts for resource abuse/spam etc. signup under the Money back guarantee and try to overload our servers too. This is against the TOS and as below, no refunds will be issued in such cases. Also such people just need a place to dump their data at times and just misuse the refund policy for temporary hosting. We will evaluate if such misuage was done before processing any refunds on all accounts. Accounts found guilty would not be entitled for a refund.

Acceptable Usage Policy
YOU MUST FOLLOW AND AGREE TO THIS ACCEPTABLE USAGE POLICY

All services provided by IRONSERV LLC must be used for lawful purposes in accordance with the applicable laws of the jurisdiction where the server is located, as well as United States regulations. Transmission, storage, or presentation of any information or material that violates these laws is not permitted. Subscribers are responsible for the use of their account and agree to indemnify and hold harmless IRONSERV LLC and its employees from any claims arising from their use of the services. Our Acceptable Use Policy is enforced in line with our Report Abuse Policy. We aim to notify subscribers of any issues and provide an opportunity to address concerns before further action is taken.

Subscribers acknowledge that service interruptions may occur for reasons beyond the company’s direct control, including maintenance, network issues, or other factors. IRONSERV LLC will not be held liable for damages arising from such interruptions. Where service disruptions are attributable to the company’s negligence, liability is limited to the amount paid by the subscriber for the affected service period. IRONSERV LLC shall not be liable for indirect, special, or consequential damages, loss, or injury.

The following acts will be considered violations of the AUP:

1.1 Illegal Use
includes, but are not limited to:

Using the service in any way which violates United States – State, Local, or International law.
Transmitting copyrighted material without authorization from the copyright holder
Violating export control regulations
Copyrighted media, without authority to distribute or display
File Storage/Image Hosting/File Repository/Streaming/Backup
Child pornography or kidnapping material

1.2 Malicious Activity
includes, but are not limited to:
Willfully interfering with the regular operation of the Service
Attempting to access any unauthorized system or services
Hosting any deceptive material for the purposes of phishing
Running any password cracking software
Virus, Spyware, Malware, or other infectious material
Running root exploit kits against other servers
Distributing viruses, worms, or Trojan horses
Forging or misrepresenting message headers in whole or in part
Scanning networks
Threatening or encouraging bodily harm or destruction of property
Violating of the rights of privacy or publicity of an individual

1.3 Promotion of Illicit Activity
includes, but are not limited to:
Any activities prohibited by United States – State, Local, or International law
Any activities which result in the spread of computer viruses or other damaging programs or data files
Any activity or Material protected by trade secret or other statute
Fraudulent activity, phishing, pyramid schemes, chain letters, forgery, or impersonation
Terrorist propaganda, racist material, or bomb/weapon instructions
Hacking, Cracking programs or key generators
Gambling
Circumvention of copyright or patent protection
Exposure of any trade secret

1.4 Unsolicited Bulk Electronic Mailing
includes, but are not limited to:
Transmitting any unsolicited commercial e-mail
Transmitting any unsolicited bulk e-mail
The Subscriber agrees to send bulk electronic mail only to those who have specifically requested to receive such mail and comply with all United States – State, Local, and International laws governing the transmission of electronic mail.

1.5 Spamvertising and Related Activities
includes, but are not limited to:
Posting commercial, political, or advertising posts to public forums
Issuing unsolicited trackbacks for the purpose of promotion
Providing DNS resolution in support of Unsolicited Bulk Electronic Mailing
Hosting a destination site linked from Unsolicited Bulk Electronic Mailing

1.6 Abuse
includes, but are not limited to:
CAMFROG
Operating an open proxy server or using the Service as part of a proxy network
IRC and associated programs
Scripts commonly used for abuse, attacks, or flooding
Threatening, harassing, or obscene content
Any proxies which do not require authentication (including open or unprotected anonymous web surfing/mail proxies etc.)

1.7 Insufficiently-Secure Administration
includes, but are not limited to:
Use of a null password, dictionary word as password, or any other form of authentication lacking reasonable secrecy from a third party as part of a root or user-level authentication scheme
Allowing an unauthorized third party to establish root access to Service provided by the Service Provider
Allowing an unauthorized third party to establish user-level access to Service provided by the Service Provider
Operating an open mail relay

1.8 Miscellaneous
Operating an Internet Relay Chat (IRC) server
Denial of Service Attacks (DOS/DDOS)
Any Spamming / Phishing / Hacking / Bruteforce attacks etc.
Unnecessary Port Scans
Mail Bombing
Excessive CPU Load
Abusing Server Resources
You are responsible for securing any scripts or programs under your account and setting proper directory permissions, regardless of how they were installed. All activity under your account, including compromised credentials, is your responsibility. Always use strong password to avoid any security breach.

1.9 Banned Scripts and programs:
The following scripts and programs are banned from use on our servers and may not be uploaded or run. Reasons for banning them include adverse effects on server load, invitations to hackers/spammers/criminal activity, etc.

IRC egg drops/Scripts/Bots
Proxy Servers/Scripts/Anonymizers
Anonymous mailers
IP and Port spoofers/Scanners
Hivemail/Mailer Pro
nph-proxy (and other scripts which operates like proxy)
PHP/CGI Shells or Hacking Tools
Bruteforce Programs/Scripts/Applications
Mail Bombers/Spam Scripts
Escrow/Bank Debentures
High-Yield Interest Programs (HYIP) or Related Sites
Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
Sale of any controlled substance without prior proof of appropriate permit(s)
Prime Banks Programs
Lottery/Gambling Sites
Sites promoting illegal activities
Fraudulent / Phishing Sites
Child pornography
Anything that sends unsolicited/Junk/spam emails
Any kind of email activity is banned on our servers. We may block email ports OR put IPs in PBL voluntarily to block email activities from our servers.

1.10 Torrent Activities:
Public and Private both kind of Trackers are allowed.
It’s allowed to use public and private trackers for torrent activities including leeching, downloading or seeding etc. The content of torrents or torrent activities will be subject to this Acceptable Usage Policy (AUP).

1.11 DDoS or Attack Prevention:
Our Services come with a basic level ddos protection. You should harden your VPS/server security with firewall, antivirus and other applicable softwares to get a better protection against DDoS attacks. Please note the following policies in case of an incoming/out going attacks via your VPS/Server.

INCOMING ATTACK on your VPS/Server :
1st Incident : Your IP will be null-routed for 24 hours or more and it can be reactivated if we think attack is stopped.
2nd Incident : If the attack comes again, we may null-route your IP for 72 hours or more and it can be reactivated if we think attack is stopped.
3rd and final incident : If the attack still continues, we will close your VPS/Server and provide you a way to backup your data. We may also decide to stop providing any new services to you or close your account permanently in case of frequent attacks on your services.

OUTGOING ATTACK from your VPS/Server :
We strictly DO NOT allow such activities on our network including but NOT limited to DDoS/other Attacks, port scanning, hacking/cracking activities etc. If we found your services are involved in such activities, it will be suspended immediately and it may be closed permanently depending upon severity of the attack/issue.

1.12 IP Address Usage:

All IP addresses provided by IRONSERV LLC remain the property of IRONSERV LLC. Clients are only permitted to use the IP addresses explicitly assigned to their services by IRONSERV LLC. Unauthorized use, hijacking, or announcement of IP addresses not allocated by IRONSERV LLC is strictly prohibited. Any such activity will be considered a material breach of this Agreement and may result in immediate suspension or termination of services, without refund, and may be reported to relevant authorities and upstream providers.

Abuse Contact & Copyright Complaint Policy

IRONSERV LLC is a United States–based hosting company operating infrastructure in the United States, the Netherlands, and France. We are committed to responsible hosting, legal compliance, and the fair treatment of both rights holders and our clients.

This policy outlines how we handle abuse complaints, including copyright notices, and clarifies our procedures for both complainants and clients.

  1. Abuse Reporting Channels

Abuse reports can be submitted by:

Email: [email protected]

Support Ticket: Via the IRONSERV Portal, addressed to the Abuse Department

We review all valid complaints and forward them to the responsible client for resolution.

  1. Types of Abuse We Handle

We actively respond to reports related to:

Spamming and phishing

Brute-force or password-guessing attacks

Network flooding or DDoS activity

Malware hosting or distribution

Open proxies, botnets, or remote access trojans

Child sexual exploitation material (CSAM)

Terrorism-related content or activity

Network scanning or port probing

Any other activity leading to breach of our Terms of Service (ToS) or Acceptable Use Policy (AUP)

We aim to act within one business day. If unresolved and abuse persists, a request may be submitted to null-route the server’s IP address.

  1. Copyright and Trademark Infringement Complaints

To be considered valid, a copyright or trademark infringement complaint under the U.S. Digital Millennium Copyright Act (DMCA) must include all the following information:

Full URL(s) and/or IP address(es) where the alleged unlawful content is hosted

Evidence of ownership or rights (for copyright/trademark claims)

Explanation of how the content may violate U.S. copyright or trademark law

Full name, physical address, and a monitored professional contact email of the complainant

A declaration under penalty of perjury that:

“I have a good faith belief that the use of the material in the manner complained of is not authorized by the rights holder, its agent, or the law, and that the information in this notification is accurate.”

Notices lacking any of the above may be rejected without response.

Submission Guidelines:

Consolidate reports within a 24-hour period for efficient processing.

Use a professional/business email address. Complaints from free/disposable emails may be subject to extra verification.

Automated notices may be verified before processing. Excessive spammy notifications may be delayed.

  1. Our Takedown Procedure

When a valid complaint is received:

The complaint is forwarded to the appropriate client for review.

The client has 24 hours to investigate and take corrective action.

If resolved within timeframe → case closed.

If no response → we may null-route the IP or suspend services until resolved.

If disputed → complainant must provide further evidence or a court order. Upon receipt of a valid U.S. legal order, we will comply fully.

  1. France-Specific Enforcement

For servers located in France:

We comply with LCEN Law (Loi pour la Confiance dans l’Économie Numérique).

Valid requests from ARCOM or competent French authorities are respected.

Expedited action may be taken for manifestly illegal content.

  1. No Instant Takedown Guarantee

Unless legally mandated, instant/automated takedowns are not guaranteed. Clients typically receive 24 hours to respond, balancing legal obligations and client rights.

  1. Repeat Infringers

Clients with repeated or unresolved abuse reports may have services suspended or terminated at our discretion.

  1. Jurisdiction

This policy applies to all services hosted in:

United States

The Netherlands

France

Sweden

We operate under the legal frameworks of:

U.S. Digital Millennium Copyright Act (DMCA)

Applicable U.S. Federal & State Laws

Hosting Covenant (Netherlands)

LCEN Law & ARCOM/HADOPI (France)

👉 All notices must comply with U.S. DMCA standards. Invalid, incomplete, or non-jurisdictional notices will be disregarded.

  1. Client Rights & Transparency

Clients have the right to:

Be notified of complaints

Respond and rectify issues within timeframe

Dispute unfounded complaints

We ensure transparency and due process for both complainants and clients.

  1. Counter-Notice Procedure (U.S. DMCA)

In compliance with the DMCA, IRONSERV LLC provides a counter-notice procedure for clients whose content has been removed or restricted.

A valid counter-notice must be submitted within 14 calendar days of the takedown and include:

Full name, physical address, and a monitored contact email

Identification of removed content & prior location

Statement under penalty of perjury:

“I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.”

Consent to the jurisdiction of the U.S. Federal District Court applicable to the client’s address, or if outside the U.S., to the jurisdiction of the U.S. District Court for the Southern District of New York

Upon receiving a valid counter-notice, IRONSERV LLC may restore content unless the complainant provides proof of legal proceedings within 14 days.

Contact

Legal Inquiries: [email protected]

Abuse Reports: [email protected]

📌 All notices/actions are governed by U.S. law and subject to the jurisdiction of U.S. Federal & State courts. IRONSERV LLC assumes no liability for third-party content except as required by applicable law.

  1. Fair Usage Policy
    5.1 Data Usage

No fair usage limits apply on unmetered ports. Bandwidth is tracked monthly from the 1st to the last day of each month and resets automatically at the start of each month. If you exceed your allocated quota, you must either upgrade to a higher plan or wait until the next reset.

5.2 Fair Usage of Services

All users must consume resources responsibly. IRONSERV LLC reserves the right to reclaim resources that are misused.
“Unlimited” means unmetered, but we may enforce restrictions if your usage negatively impacts overall service quality for others. Repeated or severe abuse may result in service suspension or permanent termination without refund.

  1. Service Suspension and Reactivation

Services found to be in violation of our Terms of Service (TOS) or Acceptable Use Policy (AUP) may be suspended.
Reactivation fees range from €5 to €25, depending on the type and severity of the abuse.
We may refuse reactivation if it poses a risk to system stability. In cases of serious or repeated violations, we reserve the right to terminate accounts immediately and without prior notice.

  1. Abuse Prevention Policy

We may suspend or terminate services of clients who abuse or harass our staff. This includes but is not limited to:

Verbal abuse, harassment, or threats

Ignoring repeated official warnings

Repeated operational mistakes that cause unnecessary workload

Abuse of the ticketing or email support system

Repeated DDoS attacks or malicious activities

Habitual late payments

Chargebacks, payment disputes, or bounced transactions

Allowing ongoing end-user abuse under your account

Activities negatively impacting other clients’ services

Raising disputes before contacting support for resolution

Abusing promotions or discounts by canceling and reordering services

  1. Backups and Data Loss

You are solely responsible for maintaining your own backups. IRONSERV LLC shall not be held liable for any data loss, regardless of cause (including hardware failure, software errors, user error, or malicious activity).

  1. Price Changes

Prices are subject to change at the start of a new billing cycle. We may also modify the resources allocated to specific plans at any time to maintain overall service stability.

  1. Changes to the TOS

We reserve the right to update or modify this Terms of Service (TOS) at any time without prior notice.

  1. Limitation of Liability

IRONSERV LLC shall not be held liable for any damages arising from downtime, service interruption, data deletion, or data corruption.
In any case, damages shall be strictly limited to the immediate termination of the affected service.

  1. Disclaimer

We are not responsible for:

System crashes

Third-party software issues

Lost profits or consequential damages

Some services may be provided through third-party vendors or partners. IRONSERV LLC assumes no liability for the performance or reliability of such third-party vendors.

Violations of this TOS may result in immediate removal of services without prior notice.
We reserve the right to revise these terms at any time without prior notice.

✅ By purchasing our services, you agree to this TOS. If you do not agree, you must cancel your service immediately. No refunds will be issued under these circumstances.